Houston (and Texas) IT Jobs Blog

Friday, September 16, 2005

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8:28 AM     SF Telecom Field Tech w/RELO

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LOCATION: San Francisco, CA




EMPLOYER INFO: In this time of reconstruction, Unified TelData is pleased to offer opportunities to those possibly impacted by recent events. We are looking for technicians, project managers, and system programmers with a “Can Do Attitude”, “Demonstrated ability to successfully perform multiple tasks”, and who will directly contribute to a “Successful Client Experience” to join our growing company as a Systems Engineer & Software Specialist.

Unified TelData (UTDI), an award-winning partner to the industry leaders AVAYA, Nortel, Cisco and Altigen. You should have demonstrated/verifiable telephone system installation and maintenance experience with our manufacturing partners, Altigen, Avaya, Cisco or Nortel. Retired manufacturer direct technicians are welcome to respond. Please do not reply without prior installation, Project Management, or System Programming experience.

JOB DESCRIPTION: Detail of Responsibilities:
• Installation of Altigen, Avaya, Cisco, or Nortel Telecommunication Systems.
• Perform MAC activities and complex program changes on manufacturing partners telephone and voicemail systems.
• Install, test and turn-up complex voice, data, voicemail, call center and unified messaging systems.
• Install or extend Telco circuits (T1, FR, ISDN, ATM, DSL, etc.) at customer sites.
• Excellent customer communication and interface.
• Work with Altigen, Avaya, Cisco and Nortel Technical Support personnel in troubleshooting complex problems.
• Administrative record keeping (service orders, time logs, DOA, RMA, etc.).
• Interface with Local Exchange Carrier technicians and support personnel to ensure 100% functional service of UTDI equipment/services.
• Attend certification training in house or off premises for certification in Altigen, Avaya, Cisco, and Nortel product/equipment.
• This is a field technician job requiring vehicle and a clean DMV record. Travel required and mileage reimbursement is offered.

JOB EXPERIENCE: Solid experience installing one of the following: Altigen, Avaya, Cisco, or Nortel telephone, voice mail and complex voice/data and unified messaging Systems. Prefer someone with experience installing either Avaya or Nortel products. Must have a minimum of 3 to 5 years voice and/or data communication technical experience in a customer environment. Proven ability to diagnose/troubleshoot on various technologies. Call Center capability and IVR experience a plus. Looking for someone who has demonstrated high customer service skills and believes in truly “satisfying the customer requirements!” Must be willing to be part of a 24-7 operation, want to become part of a growing team and have a strong team commitment, be reliable, demonstrate flexibility, and have an understanding of dispatch protocols.

* College Degree preferred. High School degree required. AA degree or Vocational Technical Training Certification will be considered based on experience.
• Minimum 3-5 years of voice/data technical experience required.
• Avaya , Altigen, Cisco, and Nortel Technical Training Certificate preferred, and Technical Training Certificate Required (will consider waiving this requirement based on number of years of Avaya installation experience).
• Excellent Customer Service and Communication skills required.
• Proficiency with computers to include Word and Excel required.

• Experience with High Cap (T1, ISDN PRI, 56K Frame Relay) preferred.

Send your resume to UTDI Human Resources. They have no "in-person" contact.

(reference / job number:N/A)

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